Reporting issues

True technological innovation never did run smooth. If you encounter technical issues or problematic users while accessing the Breakroom platform, here's how to let someone know.

Overview

Despite our best efforts, sometimes things in the Metaverse can get a little wonky. If you run into a glitch on your journey, or if you encounter an abusive user, the best thing you can do is file a report. Our team will review your information and take action if necessary.

Reporting bugs

Bug reports help our team identify and address tech issues on the platform. When filing a report, please be sure to include as much information as possible about the bug, including:

• What you were trying to accomplish when the bug occurred

• What you expected to happen, and what happened instead

• Any steps you took prior to encountering the bug

Including a log file and a screenshot of the bug can be very helpful. You can do this by ensuring that the "Include a log file" and "Include a screenshot" options are checked before you click the Send Feedback button.

Reporting a bug on the desktop app

If you're using the Breakroom desktop viewer, you can access the bug report window by pressing the F5 button on your keyboard, or by pressing Ctrl + Shift + P.

Reporting a bug on World Stream

If you're accessing Breakroom using World Stream, you can access the bug report window by clicking the FN or FN Keys button at the top of the screen, and then clicking the F5 button.

Reporting users

If you encounter a user who is behaving in a rude, aggressive, or demeaning way, or who is otherwise violating Breakroom's Terms of Service, we encourage you to file an abuse report. You can do so by clicking on the problematic user and selecting Abuse Report in the action menu that appears.

You can also mute the user by repeating the steps above, and selecting Mute/Unmute in the action menu.

If the user is no longer available for you to click, you can file an abuse report using the bug report form, which can be accessed using the steps detailed above. Please uncheck the "This is a bug report" option when submitting the form.

In addition to contacting Breakroom about abusive users, we encourage you to contact your own Breakroom World team in accordance with your institution's policies and support procedures.