Communicating with users

Breakroom's stage manager tools allow you to send announcements, assist users individually, and solicit user feedback.

Communication overview

The stage manager menu. Highlighted: the communication button.

Breakroom's stage manager allows you to broadcast text messages to every user in the region, or to individual users via a drop-down menu. After logging in to the stage manager, select the speech bubble icon in the menu that appears on the right-hand side.

This will open the user communication window. A quick rundown of the UI will be helpful before we delve into the various messaging options.

Button or Menu

Function

User menu

Allows you to choose whether to message everyone, or only a specific user.

User search

Allows you to search for a specific user.

AZ↓ button

Sort the user drop-down menu in alphabetical order.

AZ↑ button

Sort the user drop-down menu in reverse alphabetical order.

Near proximity button

Sorts the user drop-down menu by users closest to the Moderator.

Far proximity button

Sorts the user drop-down menu by users farthest away from the Moderator.

Template menu

Allows you to select a pre-defined message template.

Message field

Allows you to compose your own message.

Response menu

Allows you to choose whether users can respond to your message, and how they can respond.

Message types

Direct messages

Direct messages are incredibly useful when it comes to managing your event logistics. You can use them to keep everyone in your region on task, announce schedule changes, or provide event transition cues.

Here's an example of a message intended for everyone within the region. The response menu is set to "Message," meaning that the text alone will be shared with no expectation of a reply.

Here's what that message would look like to the end user.

Yes-no messages

In certain cases, you may want to get some feedback from your users in the form of a yes or no response. You can send a yes-no question to everyone gathered within your region, or target a particular user. The latter form of messaging is helpful if you happen to notice that someone might need help.

Here's an example of how we might target a specific user. You can see that only the user is selected in the top menu, and that the response menu has been switched to "Yes or No Response."

Here's what that message will look like to our end user. You can see that in addition to being able to close the message, the user can answer "Yes" or "No" by clicking a button.

In our hypothetical example, the user has responded by answering that yes, she is lost. Here's the return message the Moderator would receive. From here, the Moderator can reply again through the stage management messaging system, or perhaps approach the user directly through text or voice chat.

Input messages

With input messages, Moderators can request a detailed response from a user. These messages can be broadcast to the entire region, or targeted at a single person.

Here the Moderator has sent a message to everyone. The response menu is set to "Input Response."

Here's how that message would appear to a user within the region. The user has entered their thoughts in the response field, and will click "Send" to reply to the Moderator. Alternatively, the message pop-up can be dismissed by clicking the "Close" button.

And here's the formatted response that the Moderator will receive. They can opt to respond back to the user, or close the conversation.