Troubleshooting duplicate zone errors
While setting up your breakout areas and voice zones, you may encounter duplicate zone errors in the Region Editor. Here you'll learn what these errors mean and how to fix them.
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While setting up your breakout areas and voice zones, you may encounter duplicate zone errors in the Region Editor. Here you'll learn what these errors mean and how to fix them.
Last updated
The prefab and objects included with your Breakroom subscription are designed to set themselves up automatically. When added to a Region, each object should assign itself a unique Zone ID and Zone Name. However, occasionally you may run into situations where two or more voice zones are assigned the same information.
In these situations, the Region Editor will display a warning panel in the lower middle portion of the screen. Depending on the type of information that has been duplicated, you may see a Duplicate Zone ID warning, a Duplicate Zone Name warning, or both.
Clicking on either warning will trigger beacons designed to help you locate the conflicting voice zones. You can then make any necessary changes.
A Zone ID identifies the breakout area or voice zone as a self-contained media point.
If two voice zones are assigned the same Zone ID, then users located in those two zones can hear one another over voice chat, see each other over webcam, etc., even if the voice zones are located a good distance from each other. This may result in cross-chatter and confusion.
To change a breakout area or voice zone's Zone ID, follow these steps.
Log in to your Breakroom World and navigate your avatar to the Region you would like to edit.
Open the Region Editor by clicking the Edit Region button at the bottom of your screen.
In the Objects window, locate the Breakroom Breakout Area or Breakroom Voice Zone object you want to edit. (Tip: You can use the search field at the top of the window to search for a specific object.) Click on the object name to launch the Inspector window.
In the Inspector window, locate the RoomFurniture component. Expand this component by clicking the > arrow located to the left of its name.
In the Zone ID field, enter the ID number you want to use.
Click the Reset Zones button to reset the conferencing system.
Click the Save button to store your changes. Click the Close button to exit the Region Editor.
To change a breakout area or voice zone's Zone Name, follow these steps.
Log in to your Breakroom World and navigate your avatar to the Region you would like to edit.
Open the Region Editor by clicking the Edit Region button at the bottom of your screen.
In the Objects window, locate the Breakroom Breakout Area or Breakroom Voice Zone object you want to edit. (Tip: You can use the search field at the top of the window to search for a specific object.) Click on the object name to launch the Inspector window.
In the Inspector window, locate the RoomFurniture component. Expand this component by clicking the > arrow located to the left of its name.
In the Zone name field, enter the name you want to use.
Click the Reset Zones button to reset the conferencing system.
Click the Save button to store your changes. Click the Close button to exit the Region Editor.
The instructions provided in this section presume an advanced working knowledge of Breakroom. Please consult our documentation if you need help and virtual objects, or editing the .
After using the to add or edit a voice zone, always remember to click the Reset Zones button to reset the conferencing system. If this doesn't seem to push your changes forward, try saving your work, leaving the Region, and entering it again.
If the Region Editor displays a Duplicate Zone ID warning, it means that two or more breakout areas or voice zones are assigned the same Zone ID. You can learn more about in our , but the key things to remember are:
Click the Objects Button to launch the .
If the Region Editor displays a Duplicate Zone Name warning, it means that two or more breakout areas or voice zones are assigned the same . Zone Names mainly serve to identify or label destinations that will appear in the and the .
Click the Objects Button to launch the .
