Troubleshooting World Stream issues on Chrome

Encountering an issue with Breakroom's World Stream service? Learn how to troubleshoot common video and audio issues, as well as how to change the default device settings in Chrome.

Overview

In order to help troubleshoot audio and video connectivity issues, Breakroom provides users with a dedicated AV diagnostics panel. You can learn more about how to access this service on our general troubleshooting page, as well as how to change devices from within the World Stream platform itself.

However, some connectivity issues may require adjusting your browser settings. The instructions on this page are written specifically to assist users who may encounter issues while running World Stream on the Chrome browser.

Permission denied error / No device error

Pictured: A completely non-functioning system, as seen in a general AV troubleshooting test.

If you run a general AV troubleshooting test and the video or audio section reads "Permission Denied," and the video or audio device is listed as "No Device / Unauthorized," you may have accidentally blocked access to your camera and microphone, or your System Administrator may have blocked access within your browser.

Pictured: The Chrome settings > Privacy and security tab, with the location of the Camera and Microphone permissions for breakroom.tech highlighted.

To fix this problem, you may be able to manually grant permissions by following these steps.

1. Click the vertical ellipses button in the upper right corner of your Chrome browser, and select Settings.

2. Search for "site settings" using the search field, and click on the Site settings button.

3. Click on the Breakroom.tech link to adjust settings for this site.

4. In the Permissions panel that appears, use the drop-down menus to select "Allow" for the Camera and/or Microphone.

5. Refresh your browser tab by pressing the F5 key or by clicking the browser refresh button.

If you are running Chrome on macOS, you may also need to grant media permissions on the OS level.

Unrecognized device errors

If you run a general AV troubleshooting test and the listed video or audio device is incorrect (meaning that the device selected is missing, or wrong), you may need to change the default devices that your browser is set up to recognize. This can be done from within the Breakroom platform, but you can also accomplish this through your browser.

Pictured: The Chrome settings > Privacy and security > Site settings tab, with the location of the Camera and Microphone permissions highlighted.

To change the default devices in Chrome, follow these steps.

1. Click the vertical ellipses button in the upper right corner of your Chrome browser, and select Settings.

2. Search for "site settings" using the search field, and click on the Site settings button.

3. Scroll down to the Permissions section. Click on either the Camera or Microphone settings, depending on what you would like to change.

4. In the Permissions panel that appears, use the device selection drop-down menu located near the top to choose your preferred input device.

5. After you've selected your new default devices, refresh the World Stream tab and your changes will take effect.

Important notes

Cross-platform voice capabilities

Voice capabilities are currently restricted by login method. This means that if one user is logged in via World Stream and another user is logged in via a Breakroom desktop viewer, they will not be able to hear each other over voice chat, even if they are standing in the same Region.

We apologize for the inconvenience, and hope to provide a solution soon.

Browser auto-play

Some browsers come equipped with "auto-play policies" that automatically block websites from playing audio and video until you interact with the content. In addition to granting media permissions to World Stream, you may also need to click on the page or otherwise interact with the streaming content in order to enable audio. You will need to repeat this action if you refresh the page.