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Breakroom
  • Welcome to Breakroom
  • GETTING STARTED
    • Helpful terms
    • UI tour
    • Keyboard shortcuts
    • Customizing your avatar
      • Choosing a starter avatar
      • Editing avatars in the Outfit window
      • Using the Sine Wave Shop
    • Controlling your avatar
    • Controlling your camera
    • Communicating with other users
    • Using the conference system
      • Troubleshooting audio and video issues
    • Using Breakroom for Training
    • Settings
    • Language and accessibility
    • Reporting issues
  • EXPLORING BREAKROOM
    • Region navigation tools
    • Bookmarks and teleport invites
    • Using the Explore window
    • Using the Meetings window
    • Networking with other users
      • People
      • Groups
    • Snapshots
  • BUILDING NEW WORLDS
    • Breakroom Dashboard tour
    • Creating and managing Regions
    • Default Landing and Orientation Regions
    • Region settings
    • Region template descriptions
  • CREATING CUSTOM EXPERIENCES
    • Branding tools
    • UI customization options
    • Filtering the Sine Wave Shop
    • Selecting default avatars
      • Default avatar collections
    • Using the Region Editor
      • Editing and moving objects
      • Editing terrain and sky
      • The Region Editor ADVANCED window
    • Exploring the Breakroom Toolkit
      • Breakroom Video Player
      • Breakroom Web Browser
      • Breakroom Image Viewer
      • Breakroom Info Kiosk
      • Breakroom Teleport Portal
      • Breakroom Web Collab
      • Breakroom Note Board
      • Breakroom Games
      • Breakroom Reactives
      • Breakroom Orientation Quest
      • Breakroom Tour Cameras
      • Conference rooms and booths
      • Add-on seats
      • Breakroom Start Here UI
      • Breakroom Basic Emojis
      • Breakroom 360° Video Player
    • Managing your Media Library
  • OPENING THE DOORS
    • Seats and concurrency
    • Creating and managing user accounts
      • World-level user permissions
      • Region-level user permissions
      • Single sign-on
      • Eventbrite integration
    • World Stream
      • Purchasing and managing World Credits
      • Pre-allocation campaigns
      • World Stream viewer toolbars
      • World Stream keyboard shortcuts
      • Troubleshooting World Stream issues on Chrome
      • Troubleshooting World Stream issues on macOS
    • Desktop viewers
    • Privacy Policies, EULAs, and data collection
    • Analytics
    • Toggling World availability
  • RUNNING YOUR EVENT
    • Understanding the conference system
      • Voice zones, zone types, and conference permissions
      • Voice chat and spatial audio
    • Customizing the conference system components
      • Adding breakout areas
      • Creating custom voice zones
      • Setting up Presenter and Audience zones
      • Designating triage zones
      • Troubleshooting duplicate zone errors
      • The RoomFurniture component
    • Setting up Breakroom for Training courses
    • Moderator tools
      • Broadcast messages
      • Crowd management
      • Audience questions
      • Raised hands
      • Presentation controls
      • Hidden UI toggle
      • Participation
      • Audio streams
  • TIPS FOR SUCCESS
    • Region Editor best practices
    • Onboarding new users
  • ADVANCED TUTORIALS
    • Uploading your own Region
      • Installing Unity and the Breakroom SDK
      • Reducing poly counts on CAD files
      • Uploading a Region from Unity to Breakroom
      • Creating and uploading custom chairs
      • Testing items on the preview server
      • Pushing items to the live server
      • Installing the conference system components
    • Uploading your own virtual objects
    • Uploading your own virtual clothing
    • Creating and copying avatar shapes
    • Installing the Quest System
    • Registration and grid APIs
    • Video streaming
    • Sinespace scripting documentation
  • HELP
    • Where to find support
    • Tutorial video playlists
      • Platform basics
      • Dashboard
      • Moderator tools
      • Breakroom Games
      • Creator Core
      • Breakroom for Training - Students
      • Breakroom for Training - Instructors
      • Breakroom for Training - Dashboard and Backend
    • Account management
    • System requirements
    • Troubleshooting network ports and firewalls
  • RELEASE NOTES
    • Breakroom SDK
    • Breakroom Viewer
    • Breakroom Dashboard
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On this page
  • Overview
  • Permission denied error / No device error
  • Unrecognized device errors
  • Important notes
  • Cross-platform voice capabilities
  • Browser auto-play
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  1. OPENING THE DOORS
  2. World Stream

Troubleshooting World Stream issues on Chrome

Encountering an issue with Breakroom's World Stream service? Learn how to troubleshoot common video and audio issues, as well as how to change the default device settings in Chrome.

PreviousWorld Stream keyboard shortcutsNextTroubleshooting World Stream issues on macOS

Last updated 10 months ago

Overview

In order to help troubleshoot audio and video connectivity issues, Breakroom provides users with a dedicated AV diagnostics panel. You can learn more about how to access this service on our , as well as how to from within the World Stream platform itself.

However, some connectivity issues may require adjusting your browser settings. The instructions on this page are written specifically to assist users who may encounter issues while running World Stream on the Chrome browser.

Permission denied error / No device error

To fix this problem, you may be able to manually grant permissions by following these steps.

  1. Click the vertical ellipses button in the upper right corner of your Chrome browser, and select Settings.

  2. Search for "site settings" using the search field, and click on the Site settings button.

  3. Click on the Breakroom.tech link to adjust settings for this site.

  4. In the Permissions panel that appears, use the drop-down menus to select "Allow" for the Camera and/or Microphone.

  5. Refresh your browser tab by pressing the F5 key or by clicking the browser refresh button.

Unrecognized device errors

To change the default devices in Chrome, follow these steps.

  1. Click the vertical ellipses button in the upper right corner of your Chrome browser, and select Settings.

  2. Search for "site settings" using the search field, and click on the Site settings button.

  3. Scroll down to the Permissions section. Click on either the Camera or Microphone settings, depending on what you would like to change.

  4. In the Permissions panel that appears, use the device selection drop-down menu located near the top to choose your preferred input device.

  5. After you've selected your new default devices, refresh the World Stream tab and your changes will take effect.

Important notes

Cross-platform voice capabilities

We apologize for the inconvenience, and hope to provide a solution soon.

Browser auto-play

If you run a and the video or audio section reads "Permission Denied," and the video or audio device is listed as "No Device / Unauthorized," you may have accidentally blocked access to your camera and microphone, or your System Administrator may have blocked access within your browser.

If you are running Chrome on macOS, you may also need to on the OS level.

If you run a and the listed video or audio device is incorrect (meaning that the device selected is missing, or wrong), you may need to change the default devices that your browser is set up to recognize. This can be done from , but you can also accomplish this through your browser.

Voice capabilities are currently restricted by login method. This means that if one user is logged in via and another user is logged in via a Breakroom , they will not be able to hear each other over voice chat, even if they are standing in the same Region.

Some browsers come equipped with "auto-play policies" that automatically block websites from playing audio and video until you interact with the content. In addition to to World Stream, you may also need to click on the page or otherwise interact with the streaming content in order to enable audio. You will need to repeat this action if you refresh the page.

general AV troubleshooting test
grant media permissions
World Stream
desktop viewer
granting media permissions
general troubleshooting page
general AV troubleshooting test
within the Breakroom platform
change devices
Pictured: A completely non-functioning system, as seen in a general AV troubleshooting test.
Pictured: The Chrome settings > Privacy and security tab, with the location of the Camera and Microphone permissions for breakroom.tech highlighted.
Pictured: The Chrome settings > Privacy and security > Site settings tab, with the location of the Camera and Microphone permissions highlighted.