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On this page
  • Overview
  • The Mic & Cam Test button
  • Desktop viewer Mic & Cam Test overview
  • World Stream Mic & Cam Test UI overview
  • Basic troubleshooting tips
  • Audio feedback
  • Important note concerning voice chat
  • The Change Devices button
  • Changing devices in the Breakroom desktop app
  • Changing devices in World Stream
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  1. GETTING STARTED
  2. Using the conference system

Troubleshooting audio and video issues

Running into audio or video issues? Learn how to test your connection, troubleshoot minor problems, and change your input and output devices.

PreviousUsing the conference systemNextUsing Breakroom for Training

Last updated 11 months ago

Overview

To access Breakroom's audio and video troubleshooting tools, click the Device Options button in the . This will reveal a drop-down menu containing two buttons—Mic & Cam Test, and Change Devices.

In the sections that follow, we'll explore these tools and explain how they can be used to resolve issues and customize your media setup.

The Mic & Cam Test button

Desktop viewer Mic & Cam Test overview

To access the Audio Test panel through the Breakroom desktop viewer, follow these steps.

  1. Click the Device Options button in the conference controls.

  2. Click the Mic & Cam Test button.

You will then see the panel pictured above. Here's an overview of the key UI components.

UI component
Function

Audio Test Feed drop-down menu

Allows you to select the audio input device (e.g. microphone) to be tested.

Audio Device check

Provides information on the selected audio input device.

Audio Networking check

Provides information on the audio network connection.

Audio Volume check

Provides information on audio volume.

Speaker drop-down menu

Allows you to select the audio output device (e.g. speaker or headset) to be tested.

"Click to test speaker" button

Plays a tone that allows you to test your speaker.

Next button

Launches the Video Test panel.

Skip All link

Closes the AV testing panel.

Once the Audio Test panel is open, you can open the Video Test panel by clicking the Next button. Here's an overview of the key UI components.

UI component
Function

Video Test Feed drop-down menu

Allows you to select the video input device (e.g. camera) to be tested.

Live video feed

Allows you to visually confirm that your camera is working.

Video Device check

Provides information on the selected video input device.

Video Networking check

Provides information on the video network connection.

World Stream Mic & Cam Test UI overview

To access the AV testing panel through World Stream, follow these steps. The testing panel will open as a new tab in your browser.

  1. Click the Device Options button in the conference controls.

  2. Click the Mic & Cam Test button.

Basic troubleshooting tips

  1. As a first step, make sure that Breakroom can detect the input devices you want to use. All of the devices you've given Breakroom permission to access are listed in the relevant drop-down menus. If a device is working and detectable, its name will be listed under the Audio or Video Device Check section when you select it, and a green check mark will be displayed.

  2. If your devices aren't working despite being selected, or you do not see them listed at all, you may need to troubleshoot your computer or AV equipment to learn more about the problem.

  3. Next, make sure that the Audio and Video Networking checks are successful. If you do not see a green check mark confirming this, it means that your equipment is not currently connected to the Internet. This may indicate a device or networking problem.

  4. You can also test your speaker by clicking on the test button at the bottom of the Audio Test panel. This will play a tone, allowing you to test your speaker volume or identify which audio output device is currently active.

Audio feedback

One common issue users encounter is audio feedback, or hearing themselves echo when they talk. This can happen if you're using a microphone to speak, but listening to audio through your computer speakers.

Important note concerning voice chat

Users who log in via the same method can communicate freely over voice chat. Therefore, we strongly suggest that World Owners take this into consideration when planning events, and require all guests to use the same login method.

We apologize for the inconvenience, and hope to provide a solution soon.

The Change Devices button

Changing devices in the Breakroom desktop app

Clicking the Change Devices button will open the Audio Settings panel. There you can use the drop-down menus to select the audio and video devices you want to use. You can also independently adjust the volume for different audio types.

UI component

Function

Reset to Default button

Resets all volume and device settings to the default configuration.

Audio Test button

Video Test button

Master Volume slider

Adjusts the overall volume of the Breakroom application.

Music Volume slider

Adjusts the volume of any music streamed on the Breakroom platform.

UI Volume slider

Adjusts the volume of the UI interactivity sounds.

SFX Volume slider

Adjusts the volume of any special effects sounds.

Voice Volume slider

Adjusts the voice streaming volume.

Mic Sensitivity slider

Adjusts your own microphone's sensitivity, impacting your voice volume.

Microphone Device menu

Allows you to select which microphone you want to use on Breakroom.

Playback Device menu

Allows you to select which speakers you want to use.

Webcam Device menu

Allows you to select which camera you want to use.

Changing devices in World Stream

Clicking the Change Devices button will launch the Device Management panel. There you can use the drop-down menus to select the audio and video devices you want to use. You can also refresh your connection and settings, or submit a report about your issue.

UI component

Function

Audio input source menu

Allows you to select which microphone you want to use on Breakroom.

Audio output source menu

Allows you to select which speakers you want to use.

Video input source menu

Allows you to select which camera you want to use.

Refresh button

Refreshes your media connection and pushes any changes forward.

Report button

Allows you to log a report indicating that you're having issues with media.

Clicking the Mic & Cam Test button will open a dedicated AV testing panel. The test panel UI will vary depending on whether you are accessing Breakroom through the or .

Functionally, the web-based testing panel contains all of the same UI elements described .

If you're experiencing an issue related to voice chat or streaming media, please access the relevant AV testing panel as described . You can then do a basic troubleshooting rundown.

If everything looks good, but you're still having issues, please verify that Breakroom is set up to use your preferred equipment by .

To solve this problem, you will need to use earbuds or a headset. Plug a headset into your computer, and then .

Voice capabilities are currently restricted by login method. This means that if one user is logged in via the and another is logged in via , they will not be able to hear each other, even if they are standing in the same Region.

Clicking on the Change Devices button allows you to select which audio and video devices you want Breakroom to access. The UI you see will vary depending on whether you are using the or .

Launches the .

Launches the.

World Stream users can also access these audio settings by clicking the Settings button in the and then clicking the Audio tab on the left-hand side.

desktop viewer
World Stream
Breakroom desktop viewer
World Stream
World Stream
desktop viewer
above
above
changing your device input and output settings
switch your audio output to the headset
Audio Test panel
Video Test panel
conference system controls
settings toolbar
Pictured: The AV troubleshooting tools available under Device Options.
Pictured: The desktop viewer Audio Test panel.
Pictured: The desktop viewer Video Test panel.
Pictured: The desktop viewer AV test panel.
Pictured: The Breakroom Audio Settings window.
Pictured: The World Stream Device Management panel.
A closeup of the Microphone and Device Options buttons located at the top of the screen. The Device Options button has been clicked, revealing two additional buttons - Mic  & Cam Test and Change Devices.
A closeup of the Audio Test panel. The UI for this panel is described below.
A closeup of the Video Test panel. The UI for this panel is described below.
A closeup of the World Stream AV test panel. This website combines the options of the previous two panels.
A closeup of the Audio settings tab under the Settings window. The UI for this window is described below.
A closeup of the World Stream Device Management panel. The UI for this panel is described below.