Onboarding new users

Need to quickly orient your team or high-profile guests? Here are the top onboarding hacks Breakroom clients have taught us.

Overview

Breakroom is designed to be simple to learn, so that users can log in and get straight to work—whether that work consists of attending team meetings, pursuing professional education, or manning an exposition booth. Still, with a little extra planning, you can set your Breakroom users up for success. The following resources and best practice tips are designed to help you create the ideal event schedule, design user orientation programming, and clear potential logistical hurdles. Get your users on the platform, get them oriented, and watch them thrive in the Metaverse.

Orienting first-time users

The Breakroom Team recommends a three-step approach for getting users logged in and chatting with coworkers or fellow event attendees.

1. Access the platform. First, users need to get Breakroom running! Be sure to point them to information on World Stream and our desktop viewers if they need help.

2. Enter your email address. Remind users that unless otherwise specified, they should log in using their work email address and provided password. For Eventbrite ticketholders, their login will be their email address and their Eventbrite ticket number.

3. Switch on your microphone. Once users are logged in, they should test their ability to use voice chat. If they encounter issues, be sure to point them to our troubleshooting guides.

For the best possible experience, we recommend that users access World Stream using Google Chrome. Please also remind users to close any other open apps or programs on their computer, and to turn off their VPNs.

No other steps are necessary to join in the bustle of Breakroom—but your users will definitely look forward to customizing their avatars, exploring your Regions, and connecting with other attendees. Here are some quick links to additional resources that can help.

1. Getting Started: The first section of the Breakroom GitBook is written entirely from the user's perspective, and teaches new users how to:

• Control their avatar and camera

• Pick a starter avatar and make it their own using the Outfit window and Sine Wave Shop

• Use the conference system to chat, share their webcam, and ask questions at events

• Explore Breakroom using the Region navigation tools and Explore window

• ...and more!

1. Videos: Breakroom offers a video walkthrough for beginners. Each video in the playlist is designed to quickly answer common user questions.
2. Orientation Regions: When designing your World, you may want to create one or more Orientation Regions where first-time visitors can take advantage of an interactive tutorial.
3. Triage zones: You may also consider creating triage zones staffed with team members who can help users troubleshoot common issues.

Onboarding speakers and VIPs

Breakroom's Customer Success, Sales, and Marketing Teams bring a wealth of knowledge to the table when it comes to helping World Owners host virtual events. Here are some of their top tips.

1. Speakers will need extra attention and orientation time. Take time before the event to connect with each speaker individually and gauge their level of comfort with the platform. Some key things to ask them are:

   1. Do you understand how to get around the Region?

   2. Do you want to control your avatar yourself, or do you want a member of our team to move your avatar for you?

   3. Do you want to take live questions from the audience, or do you want a moderator to take questions for you?

   4. How do you want to leave the stage when you are done with your presentation? Do you want to click-teleport to a chair, walk off the stage, teleport to another area?

2. Plan on at least 45 minutes of rehearsal and tech tests for each speaker. Hold these rehearsals prior to the day of the event, so you have plenty of time to address any issues that arise. Use this time to run through every presentation slide and video, and confirm that audio is working.

3. After coming up with a stage management plan for each speaker and panel, draw up a comprehensive event schedule for the backstage coordinators. Be sure to include any needed buffer time and special notes.

During rehearsals and tech tests, make sure that speakers log in and present from the computer they plan to use on the day of the event. You don't want to encounter any surprises on your big day!

AV device testing

As part of Breakroom's conference system, we offer built-in AV device testing. To access this service, all users need to do is click the Device Options > Mic & Cam Test button at the top of the screen.

Pictured: The AV troubleshooting tools available under Device Options.

This will open the dedicated AV testing panel. Here users can verify if their audio and video devices are working, see which devices are currently being used by Breakroom, test their speakers, and check their audio volume. You can learn more about these functions on our AV troubleshooting page.

In addition to this resource, the following tips will help your users get the best possible experience.

1. If users are accessing Breakroom via the desktop viewer, we suggest that they shut down all other applications running on their computer.
2. If users are accessing Breakroom via World Stream, they should shut down any applications other than their browser and close any unneeded browser tabs or windows.
3. Headphones are strongly suggested. Please ensure that your users and speakers are properly outfitted with headphones in order to avoid audio problems.

4. The balance option located within the computer sound settings can be used to cut down on unwanted audio feedback. On Windows 10 machines, you can locate this option by opening the Settings and searching for "balance." Please see our World Stream section for more information about adjusting the audio balance on macOS.