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Breakroom
Breakroom
  • Welcome to Breakroom
  • GETTING STARTED
    • Helpful terms
    • UI tour
    • Keyboard shortcuts
    • Customizing your avatar
      • Choosing a starter avatar
      • Editing avatars in the Outfit window
      • Using the Sine Wave Shop
    • Controlling your avatar
    • Controlling your camera
    • Communicating with other users
    • Using the conference system
      • Troubleshooting audio and video issues
    • Using Breakroom for Training
    • Settings
    • Language and accessibility
    • Reporting issues
  • EXPLORING BREAKROOM
    • Region navigation tools
    • Bookmarks and teleport invites
    • Using the Explore window
    • Using the Meetings window
    • Networking with other users
      • People
      • Groups
    • Snapshots
  • BUILDING NEW WORLDS
    • Breakroom Dashboard tour
    • Creating and managing Regions
    • Default Landing and Orientation Regions
    • Region settings
    • Region template descriptions
  • CREATING CUSTOM EXPERIENCES
    • Branding tools
    • UI customization options
    • Filtering the Sine Wave Shop
    • Selecting default avatars
      • Default avatar collections
    • Using the Region Editor
      • Editing and moving objects
      • Editing terrain and sky
      • The Region Editor ADVANCED window
    • Exploring the Breakroom Toolkit
      • Breakroom Video Player
      • Breakroom Web Browser
      • Breakroom Image Viewer
      • Breakroom Info Kiosk
      • Breakroom Teleport Portal
      • Breakroom Web Collab
      • Breakroom Note Board
      • Breakroom Games
      • Breakroom Reactives
      • Breakroom Orientation Quest
      • Breakroom Tour Cameras
      • Conference rooms and booths
      • Add-on seats
      • Breakroom Start Here UI
      • Breakroom Basic Emojis
      • Breakroom 360° Video Player
    • Managing your Media Library
  • OPENING THE DOORS
    • Seats and concurrency
    • Creating and managing user accounts
      • World-level user permissions
      • Region-level user permissions
      • Single sign-on
      • Eventbrite integration
    • World Stream
      • Purchasing and managing World Credits
      • Pre-allocation campaigns
      • World Stream viewer toolbars
      • World Stream keyboard shortcuts
      • Troubleshooting World Stream issues on Chrome
      • Troubleshooting World Stream issues on macOS
    • Desktop viewers
    • Privacy Policies, EULAs, and data collection
    • Analytics
    • Toggling World availability
  • RUNNING YOUR EVENT
    • Understanding the conference system
      • Voice zones, zone types, and conference permissions
      • Voice chat and spatial audio
    • Customizing the conference system components
      • Adding breakout areas
      • Creating custom voice zones
      • Setting up Presenter and Audience zones
      • Designating triage zones
      • Troubleshooting duplicate zone errors
      • The RoomFurniture component
    • Setting up Breakroom for Training courses
    • Moderator tools
      • Broadcast messages
      • Crowd management
      • Audience questions
      • Raised hands
      • Presentation controls
      • Hidden UI toggle
      • Participation
      • Audio streams
  • TIPS FOR SUCCESS
    • Region Editor best practices
    • Onboarding new users
  • ADVANCED TUTORIALS
    • Uploading your own Region
      • Installing Unity and the Breakroom SDK
      • Reducing poly counts on CAD files
      • Uploading a Region from Unity to Breakroom
      • Creating and uploading custom chairs
      • Testing items on the preview server
      • Pushing items to the live server
      • Installing the conference system components
    • Uploading your own virtual objects
    • Uploading your own virtual clothing
    • Creating and copying avatar shapes
    • Installing the Quest System
    • Registration and grid APIs
    • Video streaming
    • Sinespace scripting documentation
  • HELP
    • Where to find support
    • Tutorial video playlists
      • Platform basics
      • Dashboard
      • Moderator tools
      • Breakroom Games
      • Creator Core
      • Breakroom for Training - Students
      • Breakroom for Training - Instructors
      • Breakroom for Training - Dashboard and Backend
    • Account management
    • System requirements
    • Troubleshooting network ports and firewalls
  • RELEASE NOTES
    • Breakroom SDK
    • Breakroom Viewer
    • Breakroom Dashboard
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On this page
  • Contacting the Customer Success Team
  • Bug reports and development requests
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  1. HELP

Where to find support

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Last updated 11 months ago

Contacting the Customer Success Team

If you need assistance with anything related to Breakroom, you can submit a ticket through the on . Please note that while you can elect to mark your ticket as low, medium, or high priority, response times may vary based on your Support Plan. You can learn more by reviewing the .

Bug reports and development requests

If you run into problems in-world, you can submit a or product feedback by pressing the F5 key on your keyboard (or by clicking the FN button at the top of the screen and then pressing the F5 key, if you're logged in via World Stream).

In addition to space for a written report, the report window includes the following options:

  • Include a log file: Checking this option will submit a log file of your recent activity to our development team along with your written report. Log files can assist our team in diagnosing and troubleshooting your problem.

  • This is a bug report: Checking this option will flag your submission as a bug report. Unchecking this option will flag your submission as feedback or a development request.

  • Include a screenshot: Checking this option will submit a screenshot of your current screen to our development team along with your written report.

Dashboard
Breakroom Terms of Service
bug report
Support Tickets tab