Troubleshooting World Stream issues on macOS

If you're running macOS, you may have to dig a little deeper to solve video and audio permissions issues. Learn more about granting and revoking media permissions for World Stream.

Overview

Due to increased security restrictions on macOS, you will need to take extra steps to permit camera and microphone access when using World Stream. These permissions are necessary for the proper functioning of Breakroom's conference system.

If you do not grant Breakroom permission to use the microphone and camera when initially asked, you will need to manually approve their usage by editing the Privacy & Security settings on macOS.

Allowing camera and microphone access

Pictured: An example macOS permission pop-up.

If you are running World Stream in Chrome on macOS, you will see four camera and microphone access dialog boxes appear the first time you log in. Two dialog boxes will ask you to confirm access for the Chrome browser, and two will ask you to confirm access for macOS.

To permit Breakroom to access your media devices, click the Allow button each time when prompted.

Correcting access errors

If you click the Don't Allow button for either camera or microphone access during initial setup and then want to correct this, you'll need to grant Chrome permission to access the device(s). You must then grant macOS the same permissions.

Pictured: The Privacy & Security > Microphone settings in macOS.

To grant Breakroom access to your microphone and camera on macOS, follow these steps.

1. Click the System Settings icon in the Dock, or navigate to Apple menu > System Settings.

2. Click on Privacy & Security, and then Camera and/or Microphone.

3. You will see a list of installed applications. Toggle access on for Breakroom, Sinespace, or the custom name of the Breakroom World desktop app in question.

Revoking access

To revoke Breakroom's access to your camera and microphone on macOS, follow steps 1-3 above and toggle access off.

Sound input and output

MacOS gives you access to sound input and output volume controls. Making adjustments to your microphone and speaker volume can be very helpful when you run into audio issues in-world.

Input options

Pictured: The Sound > Input settings in macOS.

To locate the sound input options, follow these steps.

1. Click the System Settings icon in the Dock, or navigate to Apple menu > System Settings.

2. Click on Sound, and scroll down to the Output & Input section. Then click the Input tab.

The device identification window allows you to select your input device if you have multiple devices connected, or to identify your current device if you are uncertain which you may be using. The input volume slider allows you to control the volume of your input device. Lowering the volume on your microphone can assist with problems such as pitchiness or peaking, but may make it harder for others to hear you.

Output options

Pictured: The Sound > Output settings in macOS.

To locate the sound output options, follow these steps.

1. Click the System Settings icon in the Dock, or navigate to Apple menu > System Settings.

2. Click on Sound, and scroll down to the Output & Input section. Then click the Output tab.

The device identification window allows you to select your output device if you have multiple devices connected, or to identify your current device if you are uncertain which you may be using. The output volume control allows you to adjust your headphone volume independent of your speaker or master volume. You can also mute your headphones directly from this window.