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Breakroom
Breakroom
  • Welcome to Breakroom
  • GETTING STARTED
    • Helpful terms
    • UI tour
    • Keyboard shortcuts
    • Customizing your avatar
      • Choosing a starter avatar
      • Editing avatars in the Outfit window
      • Using the Sine Wave Shop
    • Controlling your avatar
    • Controlling your camera
    • Communicating with other users
    • Using the conference system
      • Troubleshooting audio and video issues
    • Using Breakroom for Training
    • Settings
    • Language and accessibility
    • Reporting issues
  • EXPLORING BREAKROOM
    • Region navigation tools
    • Bookmarks and teleport invites
    • Using the Explore window
    • Using the Meetings window
    • Networking with other users
      • People
      • Groups
    • Snapshots
  • BUILDING NEW WORLDS
    • Breakroom Dashboard tour
    • Creating and managing Regions
    • Default Landing and Orientation Regions
    • Region settings
    • Region template descriptions
  • CREATING CUSTOM EXPERIENCES
    • Branding tools
    • UI customization options
    • Filtering the Sine Wave Shop
    • Selecting default avatars
      • Default avatar collections
    • Using the Region Editor
      • Editing and moving objects
      • Editing terrain and sky
      • The Region Editor ADVANCED window
    • Exploring the Breakroom Toolkit
      • Breakroom Video Player
      • Breakroom Web Browser
      • Breakroom Image Viewer
      • Breakroom Info Kiosk
      • Breakroom Teleport Portal
      • Breakroom Web Collab
      • Breakroom Note Board
      • Breakroom Games
      • Breakroom Reactives
      • Breakroom Orientation Quest
      • Breakroom Tour Cameras
      • Conference rooms and booths
      • Add-on seats
      • Breakroom Start Here UI
      • Breakroom Basic Emojis
      • Breakroom 360° Video Player
    • Managing your Media Library
  • OPENING THE DOORS
    • Seats and concurrency
    • Creating and managing user accounts
      • World-level user permissions
      • Region-level user permissions
      • Single sign-on
      • Eventbrite integration
    • World Stream
      • Purchasing and managing World Credits
      • Pre-allocation campaigns
      • World Stream viewer toolbars
      • World Stream keyboard shortcuts
      • Troubleshooting World Stream issues on Chrome
      • Troubleshooting World Stream issues on macOS
    • Desktop viewers
    • Privacy Policies, EULAs, and data collection
    • Analytics
    • Toggling World availability
  • RUNNING YOUR EVENT
    • Understanding the conference system
      • Voice zones, zone types, and conference permissions
      • Voice chat and spatial audio
    • Customizing the conference system components
      • Adding breakout areas
      • Creating custom voice zones
      • Setting up Presenter and Audience zones
      • Designating triage zones
      • Troubleshooting duplicate zone errors
      • The RoomFurniture component
    • Setting up Breakroom for Training courses
    • Moderator tools
      • Broadcast messages
      • Crowd management
      • Audience questions
      • Raised hands
      • Presentation controls
      • Hidden UI toggle
      • Participation
      • Audio streams
  • TIPS FOR SUCCESS
    • Region Editor best practices
    • Onboarding new users
  • ADVANCED TUTORIALS
    • Uploading your own Region
      • Installing Unity and the Breakroom SDK
      • Reducing poly counts on CAD files
      • Uploading a Region from Unity to Breakroom
      • Creating and uploading custom chairs
      • Testing items on the preview server
      • Pushing items to the live server
      • Installing the conference system components
    • Uploading your own virtual objects
    • Uploading your own virtual clothing
    • Creating and copying avatar shapes
    • Installing the Quest System
    • Registration and grid APIs
    • Video streaming
    • Sinespace scripting documentation
  • HELP
    • Where to find support
    • Tutorial video playlists
      • Platform basics
      • Dashboard
      • Moderator tools
      • Breakroom Games
      • Creator Core
      • Breakroom for Training - Students
      • Breakroom for Training - Instructors
      • Breakroom for Training - Dashboard and Backend
    • Account management
    • System requirements
    • Troubleshooting network ports and firewalls
  • RELEASE NOTES
    • Breakroom SDK
    • Breakroom Viewer
    • Breakroom Dashboard
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On this page
  • Overview
  • Allowing camera and microphone access
  • Correcting access errors
  • Revoking access
  • Sound input and output
  • Input options
  • Output options
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  1. OPENING THE DOORS
  2. World Stream

Troubleshooting World Stream issues on macOS

If you're running macOS, you may have to dig a little deeper to solve video and audio permissions issues. Learn more about granting and revoking media permissions for World Stream.

PreviousTroubleshooting World Stream issues on ChromeNextDesktop viewers

Last updated 10 months ago

Overview

Due to increased security restrictions on macOS, you will need to take extra steps to permit camera and microphone access when using World Stream. These permissions are necessary for the proper functioning of Breakroom's.

If you do not grant Breakroom permission to use the microphone and camera when initially asked, you will need to manually approve their usage by editing the Privacy & Security settings on macOS.

Allowing camera and microphone access

If you are running World Stream in Chrome on macOS, you will see four camera and microphone access dialog boxes appear the first time you log in. Two dialog boxes will ask you to confirm access for the Chrome browser, and two will ask you to confirm access for macOS.

To permit Breakroom to access your media devices, click the Allow button each time when prompted.

Correcting access errors

To grant Breakroom access to your microphone and camera on macOS, follow these steps.

  1. Click the System Settings icon in the Dock, or navigate to Apple menu > System Settings.

  2. Click on Privacy & Security, and then Camera and/or Microphone.

  3. You will see a list of installed applications. Toggle access on for Breakroom, Sinespace, or the custom name of the Breakroom World desktop app in question.

Revoking access

To revoke Breakroom's access to your camera and microphone on macOS, follow steps 1-3 above and toggle access off.

Sound input and output

MacOS gives you access to sound input and output volume controls. Making adjustments to your microphone and speaker volume can be very helpful when you run into audio issues in-world.

Input options

To locate the sound input options, follow these steps.

  1. Click the System Settings icon in the Dock, or navigate to Apple menu > System Settings.

  2. Click on Sound, and scroll down to the Output & Input section. Then click the Input tab.

The device identification window allows you to select your input device if you have multiple devices connected, or to identify your current device if you are uncertain which you may be using. The input volume slider allows you to control the volume of your input device. Lowering the volume on your microphone can assist with problems such as pitchiness or peaking, but may make it harder for others to hear you.

Output options

To locate the sound output options, follow these steps.

  1. Click the System Settings icon in the Dock, or navigate to Apple menu > System Settings.

  2. Click on Sound, and scroll down to the Output & Input section. Then click the Output tab.

The device identification window allows you to select your output device if you have multiple devices connected, or to identify your current device if you are uncertain which you may be using. The output volume control allows you to adjust your headphone volume independent of your speaker or master volume. You can also mute your headphones directly from this window.

If you click the Don't Allow button for either camera or microphone access during initial setup and then want to correct this, you'll need toto access the device(s). You must then grant macOS the same permissions.

grant Chrome permission
conference system
Pictured: An example macOS permission pop-up.
Pictured: The Privacy & Security > Microphone settings in macOS.
Pictured: The Sound > Input settings in macOS.
Pictured: The Sound > Output settings in macOS.