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Breakroom
  • Welcome to Breakroom
  • GETTING STARTED
    • Helpful terms
    • UI tour
    • Keyboard shortcuts
    • Customizing your avatar
      • Choosing a starter avatar
      • Editing avatars in the Outfit window
      • Using the Sine Wave Shop
    • Controlling your avatar
    • Controlling your camera
    • Communicating with other users
    • Using the conference system
      • Troubleshooting audio and video issues
    • Using Breakroom for Training
    • Settings
    • Language and accessibility
    • Reporting issues
  • EXPLORING BREAKROOM
    • Region navigation tools
    • Bookmarks and teleport invites
    • Using the Explore window
    • Using the Meetings window
    • Networking with other users
      • People
      • Groups
    • Snapshots
  • BUILDING NEW WORLDS
    • Breakroom Dashboard tour
    • Creating and managing Regions
    • Default Landing and Orientation Regions
    • Region settings
    • Region template descriptions
  • CREATING CUSTOM EXPERIENCES
    • Branding tools
    • UI customization options
    • Filtering the Sine Wave Shop
    • Selecting default avatars
      • Default avatar collections
    • Using the Region Editor
      • Editing and moving objects
      • Editing terrain and sky
      • The Region Editor ADVANCED window
    • Exploring the Breakroom Toolkit
      • Breakroom Video Player
      • Breakroom Web Browser
      • Breakroom Image Viewer
      • Breakroom Info Kiosk
      • Breakroom Teleport Portal
      • Breakroom Web Collab
      • Breakroom Note Board
      • Breakroom Games
      • Breakroom Reactives
      • Breakroom Orientation Quest
      • Breakroom Tour Cameras
      • Conference rooms and booths
      • Add-on seats
      • Breakroom Start Here UI
      • Breakroom Basic Emojis
      • Breakroom 360° Video Player
    • Managing your Media Library
  • OPENING THE DOORS
    • Seats and concurrency
    • Creating and managing user accounts
      • World-level user permissions
      • Region-level user permissions
      • Single sign-on
      • Eventbrite integration
    • World Stream
      • Purchasing and managing World Credits
      • Pre-allocation campaigns
      • World Stream viewer toolbars
      • World Stream keyboard shortcuts
      • Troubleshooting World Stream issues on Chrome
      • Troubleshooting World Stream issues on macOS
    • Desktop viewers
    • Privacy Policies, EULAs, and data collection
    • Analytics
    • Toggling World availability
  • RUNNING YOUR EVENT
    • Understanding the conference system
      • Voice zones, zone types, and conference permissions
      • Voice chat and spatial audio
    • Customizing the conference system components
      • Adding breakout areas
      • Creating custom voice zones
      • Setting up Presenter and Audience zones
      • Designating triage zones
      • Troubleshooting duplicate zone errors
      • The RoomFurniture component
    • Setting up Breakroom for Training courses
    • Moderator tools
      • Broadcast messages
      • Crowd management
      • Audience questions
      • Raised hands
      • Presentation controls
      • Hidden UI toggle
      • Participation
      • Audio streams
  • TIPS FOR SUCCESS
    • Region Editor best practices
    • Onboarding new users
  • ADVANCED TUTORIALS
    • Uploading your own Region
      • Installing Unity and the Breakroom SDK
      • Reducing poly counts on CAD files
      • Uploading a Region from Unity to Breakroom
      • Creating and uploading custom chairs
      • Testing items on the preview server
      • Pushing items to the live server
      • Installing the conference system components
    • Uploading your own virtual objects
    • Uploading your own virtual clothing
    • Creating and copying avatar shapes
    • Installing the Quest System
    • Registration and grid APIs
    • Video streaming
    • Sinespace scripting documentation
  • HELP
    • Where to find support
    • Tutorial video playlists
      • Platform basics
      • Dashboard
      • Moderator tools
      • Breakroom Games
      • Creator Core
      • Breakroom for Training - Students
      • Breakroom for Training - Instructors
      • Breakroom for Training - Dashboard and Backend
    • Account management
    • System requirements
    • Troubleshooting network ports and firewalls
  • RELEASE NOTES
    • Breakroom SDK
    • Breakroom Viewer
    • Breakroom Dashboard
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On this page
  • Overview
  • Reporting bugs
  • Reporting a bug on the desktop app
  • Reporting a bug on World Stream
  • Reporting users
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  1. GETTING STARTED

Reporting issues

True technological innovation never did run smooth. If you encounter technical issues or problematic users while accessing the Breakroom platform, here's how to let someone know.

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Last updated 12 months ago

Overview

Despite our best efforts, sometimes things in the Metaverse can get a little wonky. If you run into a glitch on your journey, or if you encounter an abusive user, the best thing you can do is file a report. Our team will review your information and take action if necessary.

Reporting bugs

Bug reports help our team identify and address tech issues on the platform. When filing a report, please be sure to include as much information as possible about the bug, including:

  • What you were trying to accomplish when the bug occurred

  • What you expected to happen, and what happened instead

  • Any steps you took prior to encountering the bug

Including a log file and a screenshot of the bug can be very helpful. You can do this by ensuring that the "Include a log file" and "Include a screenshot" options are checked before you click the Send Feedback button.

Reporting a bug on the desktop app

If you're using the Breakroom desktop viewer, you can access the bug report window by pressing the F5 button on your keyboard, or by pressing Ctrl + Shift + P.

Reporting a bug on World Stream

If you're accessing Breakroom using World Stream, you can access the bug report window by clicking the FN or FN Keys button at the top of the screen, and then clicking the F5 button.

Reporting users

If you encounter a user who is behaving in a rude, aggressive, or demeaning way, or who is otherwise violating Breakroom's Terms of Service, we encourage you to file an abuse report. You can do so by clicking on the problematic user and selecting Abuse Report in the action menu that appears.

You can also mute the user by repeating the steps above, and selecting Mute/Unmute in the action menu.

In addition to contacting Breakroom about abusive users, we encourage you to contact your own Breakroom World team in accordance with your institution's policies and support procedures.

If the user is no longer available for you to click, you can file an abuse report using the bug report form, which can be accessed using the . Please uncheck the "This is a bug report" option when submitting the form.

steps detailed above