Pre-allocation campaigns
If your World Stream event will include more than 50 people, you will need to reserve virtual machines in advance. Learn more about pre-allocation campaigns, and how to submit a reservation.

Overview

In order to provide users with our World Stream service, Breakroom makes use of "virtual machines" that process and stream your content. The number of on-demand World Stream machines is limited to a maximum of 50 per world. This means that at any given time, you can host up to 50 concurrent World Stream users without any special accommodations.
However, for events where you anticipate hosting more than 50 World Stream users, you must request pre-allocation. This will reserve the number of virtual machines required for your special event, ensuring that everything goes off without a hitch.

Special notes

  • When pre-allocating virtual machines for your event, the baseline maximum of 50 users should not be taken into account while planning. Instead, please be careful to specify the exact number of users who will be attending your event. For example, if you invite 51 people to your event, you would request pre-allocation for 51 users.
  • The maximum number of users World Stream can accommodate at this time is 1000. The system will not permit you to book an event for more than 1000 users.
  • Please note that each reservation must be made for a minimum of two hours.
  • Once your reservation time ends, the stream will be closed and the virtual machines will be shut down for all users on the booking.
  • When making your reservation, please book for the maximum number of users for the longest duration required.
  • All reservations must be submitted a minimum of 48 hours prior to the event.
  • Please contact our Customer Success Team if you have any questions about requesting a reservation.
Pre-allocation campaigns require payment in the form of World Stream minutes. The required amount of World Stream minutes will be deducted from your account when you submit your pre-allocation campaign request. Whether you can purchase additional minutes at the point of pre-allocation depends on your permissions level.
  • World Owners can purchase additional minutes during the pre-allocation process.
  • World-level Administrators cannot purchase additional minutes during the pre-allocation process. They can book campaigns up to the amount of minutes currently listed on the account.
If your Administrative team members need additional World Stream minutes to book pre-allocation campaigns, please be sure to purchase those minutes in advance.

Cancellation and refund policies

Please note the following:
  • If you cancel your pre-allocation request prior to Customer Success Team approval, your World Stream minutes will be refunded in full. After your pre-allocation campaign has been approved, cancellation fees in the form of World Stream minutes will apply.
  • If you cancel up to 48 hours before your scheduled booking, a 50% cancellation fee will be charged. The remaining 50% of the booking cost will be refunded to you in the form of World Stream minutes.
  • If you cancel within 48 hours of your scheduled booking, a 100% cancellation fee will be charged. No full or partial refunds will be issued.
If you have additional questions or would like to cancel a pre-allocation campaign, please contact our Customer Success Team by submitting a support ticket through the Dashboard.

Requesting pre-allocation

The pre-allocation request panel.
To submit a pre-allocation request, please follow the steps below.
  1. 1.
    Navigate to your Dashboard.
  2. 2.
    Click on the World Stream tab.
  3. 3.
    Click the Request Pre-Allocation button located near the top. This will launch a pop-up.
  4. 4.
    In the pre-allocation request panel, select either a One-time Reservation or a Recurring Reservation.
    1. 1.
      For a one-time reservation, select your event date using the calendar.
    2. 2.
      For a recurring reservation, select both your Start Date and End Date. Once you specify these dates, the weekday buttons will become active. Click on the days for which you are requesting pre-allocation. (E.g. Every Saturday over the specified time period.)
  5. 5.
    After you have selected your event day(s), use the Start time and End time drop-down menus to specify the time duration for your event. (Note: Reservations must be a minimum of two hours in length.)
  6. 6.
    Enter the number of users who will be accessing your event in the Number of users field.
  7. 7.
    Review the pricing breakdown. Remember: Pre-allocation campaigns require "payment" in the form of World Stream minutes. The specified number of World Stream minutes will be deducted from your current balance.
  8. 8.
    When you are satisfied with your choices, click the Request Pre-Allocation button.
After you submit your request, our Customer Success Team will review the details and get in touch to let you know if it has been approved or declined.