Troubleshooting audio and video
Running into issues with audio or video on Breakroom? Learn how to test your connection, troubleshoot problems, and change your audio/video input and output devices.

Overview

Troubleshooting audio and video issues has become a daily work task for many people. Breakroom puts the tools you need right at your fingertips, allowing you to make adjustments as needed and solve problems quickly.
The location of the Device Options button.
To access the audio and video troubleshooting tools, click the Device Options button in the conference controls. This will reveal a drop-down menu containing two buttons—Mic & Cam Test, and Change Devices.
The location of the Mic & Cam Test and Change Devices buttons.
In the sections that follow, we will explore these tools in more detail and explain how they can be used to resolve issues or customize your media setup.

The Mic & Cam Test button

Clicking the Mic & Cam Test button will open a dedicated A/V testing panel. Here you can access information concerning your computer's conferencing setup.
The testing UI will vary depending on whether you are accessing Breakroom through a desktop app or World Stream. Before we discuss how to interpret A/V test feedback and make changes to your system, let's take a quick tour of both UIs.

Desktop app Mic & Cam Test UI overview

The desktop app Audio Test panel.
To access the Audio Test panel through the Breakroom desktop app, follow these steps.
  1. 1.
    Click the Device Options button in the conference controls.
  2. 2.
    Click the Mic & Cam Test button.
You will then see the panel pictured above. Here is an overview of the key UI components.
UI component
Function
Audio Test Feed drop-down menu
Allows you to select the audio input device (e.g. microphone) to be tested.
Audio Device check
Provides information on the selected audio input device.
Audio Networking check
Provides information on the audio network connection.
Audio Volume check
Provides information on audio volume.
Speaker drop-down menu
Allows you to select the audio output device (e.g. speaker or headset) to be tested.
"Click to test speaker" button
Plays a tone that allows you to test your speaker.
Next button
Launches the Video Test panel.
Skip All link
Closes the A/V testing panel.
The desktop app Video Test panel.
Once the Audio Test panel is open, you can open the Video Test panel by clicking the Next button. Here is an overview of the key UI components.
UI component
Function
Video Test Feed drop-down menu
Allows you to select the video input device (e.g. camera) to be tested.
Live video feed
Allows you to visually confirm that your camera is working.
Video Device check
Provides information on the selected video input device.
Video Networking check
Provides information on the video network connection.

World Stream Mic & Cam Test UI overview

An example testing page, showing an active video feed and detailed device information.
To access the A/V testing panel through World Stream, follow these steps. The testing panel will open as a new tab in your browser.
  1. 1.
    Click the Device Options button in the conference controls.
  2. 2.
    Click the Mic & Cam Test button.
Functionally, the web-based testing panel contains all of the same UI elements described above.

Basic troubleshooting tips

If you are experiencing an issue related to voice chat or streaming media, please access the A/V testing panel as described above. You should then do a basic troubleshooting rundown.
  1. 1.
    As a first step, make sure that Breakroom can detect the input devices you want to use. All of the devices to which Breakroom has access are listed in the relevant drop-down menus. If a device is working, its name will be listed under the Audio or Video Device Check section when you select it, and a green check mark will be displayed.
  2. 2.
    If your devices aren't working despite being selected, or you do not see them listed at all, you may need to troubleshoot your computer or A/V equipment to learn more about the problem.
  3. 3.
    Next, make sure that the Audio and Video Networking checks are successful. If you do not see a green check mark confirming this, it means that your equipment is not currently connected to the internet. This may indicate a device or networking problem.
  4. 4.
    You can also test your speaker by clicking on the test button at the bottom of the Audio Test panel. This will play a tone, allowing you to test your speaker volume or identify which audio output device is currently active.
  5. 5.
    If everything looks good, but you're still having issues, please verify that Breakroom is set up to use your preferred equipment by changing your device input and output settings.

Audio feedback

One common issue users encounter is audio feedback, or hearing themselves echo when they talk. This can happen if you're using a microphone to speak, but listening to audio through your computer speakers. To solve this problem, you will need to use earbuds or a headset.
If you are using Breakroom's desktop application, plug a headset into your computer and use the steps outlined below to switch your audio output to the headset.
If you're accessing Breakroom through World Stream, plug a headset into your computer and then follow the steps outlined in our World Stream troubleshooting documentation to switch your audio output to the headset.

Important note concerning voice chat

Voice capabilities are currently restricted by login method. This means that if one user is logged in via World Stream and another user is logged in via the desktop app, they will not be able to hear each other, even if they are standing in the same region.
Users who log in via the same method can communicate freely over voice chat. Therefore, we strongly suggest that you take this into consideration when planning your events, and require all guests to use either World Stream or the desktop app.
We apologize for the inconvenience, and hope to provide a solution soon.

The Change Devices button

Clicking on the Change Devices button will allow you to select the audio and video devices you want Breakroom to access. The UI you see will vary depending on whether you are using the Breakroom desktop app or World Stream.

Changing devices in the Breakroom desktop app

Clicking the Change Devices button will open the Audio Settings panel. There you can use the drop-down menus to select the audio and video devices you want to use. You can also independently adjust the volume for the different types of audio that may play in Breakroom.
An example of the Audio Settings panel, as viewed within the Breakroom app.
Setting
Function
Master Volume
Adjusts the overall volume of the Breakroom application.
Music Volume
Adjusts the volume of any music streamed on the Breakroom platform.
UI Volume
Adjusts the volume of the UI interactivity sounds.
SFX Volume
Adjusts the volume of any special effects sounds.
Voice Volume
Adjusts the voice streaming volume.
Mic Sensitivity
Adjusts your own microphone's sensitivity, impacting your voice volume.
Microphone Device
Allows you to select which microphone you want to use on Breakroom.
Playback Device
Allows you to select which speakers you want to use.
Webcam Device
Allows you to select which camera you want to use.
World Stream users can open the Audio Settings panel by clicking the Settings icon in the bottom right corner toolbar and then clicking the Audio tab on the left-hand side.

Changing devices in World Stream

Clicking the Change Devices button will launch the Device Management window. There you can use the drop-down menus to select the audio and video devices you want to use. You can also refresh your connection and settings, or submit a report about your issue.
An example of the Device Management window, as viewed within the Breakroom app.
Setting
Function
Audio input source
Allows you to select which microphone you want to use on Breakroom.
Audio output source
Allows you to select which speakers you want to use.
Video input source
Allows you to select which camera you want to use.
Refresh
Refreshes your media connection and pushes any changes forward.
Report
Allows you to log a report indicating that you're having issues with media.