Troubleshooting audio and video

Running into issues with audio or video on Breakroom? Learn how to test your connection, troubleshoot problems, and change your audio/video input and output devices.

Overview

Controlling audio and video conferencing feeds has become a daily work task for many people. Breakroom puts these controls right at your fingertips, allowing you to make adjustments as needed and solve problems quickly. To get started, simply click the "Device Options" button at the top of your screen.

This will reveal a drop-down menu containing two options -- "Mic & Cam Test," and "Change Devices."

The Mic & Cam Test button

If you're having issues with audio or video, clicking on the "Mic & Cam Test" button will take you to a dedicated device testing page. Here you can access information concerning your computer's conferencing setup.

An example testing page, showing an active video feed and detailed device information.

Basic troubleshooting

  1. As a first step, make sure that your video and audio testing feeds are set to the video and audio input devices that you want to use. If the device is found, a green check mark will be displayed. If your devices aren't working or aren't listed under the drop-down menu, you may need to troubleshoot your computer or A/V equipment to learn more about the problem.

  2. Next, make sure that video and audio networking is established. If you do not see a green check mark confirming this, it means that your equipment is not currently connected to the internet. This may indicate a device or networking problem.

  3. If everything looks good, but you're still having issues, verify again that the camera and microphone listed on the testing page are the same pieces of equipment that you're currently trying to use. If your microphone has defaulted to your built-in laptop mic, for example, then the mic built into your headset will not work. (See the next section for information on how to change your device input and output settings.)

  4. You can also test your speaker feed by clicking on the test button at the bottom of the page.

Audio feedback

One common issue is audio feedback, or hearing yourself echo when you talk. This can happen if you're using a microphone and listening with speakers rather than earbuds or an enclosed headset.

To fix the issue on a desktop application, plug in a headset and use the steps outlined below to switch your audio output to your headset.

If you're accessing Breakroom through World Stream, plug in a headset and then follow the steps outlined in our World Stream troubleshooting documentation to switch your audio output to the headset.

The Change Devices button

Clicking on the "Change Devices" button will open Breakroom's audio settings menu. Here you can select the audio and video devices you want Breakroom to access. The interface you see will vary depending on whether you are using the Breakroom app or World Stream.

Changing devices in the Breakroom app

Clicking the "Change Devices" button will open the Audio Settings window. There you can use the drop-down menus to select the audio and video devices you want to use. You can also independently adjust the volume for the different types of audio that may play in Breakroom.

An example of the Audio Settings window, as viewed within the Breakroom app.

Setting

Function

Master Volume

Adjusts the overall volume of the Breakroom application.

Music Volume

Adjusts the volume of any music streamed on the Breakroom platform.

UI Volume

Adjusts the volume of the UI interactivity sounds.

SFX Volume

Adjusts the volume of any special effects sounds.

Voice Volume

Adjusts the voice streaming volume.

Mic Sensitivity

Adjusts your own microphone's sensitivity, impacting your voice volume.

Microphone Device

Allows you to select which microphone you want to use on Breakroom.

Playback Device

Allows you to select which speakers you want to use.

Webcam Device

Allows you to select which webcam you want to use.

World Stream users can open the Audio Settings window by clicking the "Settings" icon in the bottom right corner toolbar and then selecting the "Audio" option on the left-hand side.

Changing devices in World Stream

Clicking the "Change Devices" button will launch the Device Management window. There you can use the drop-down menus to select the audio and video devices you want to use. You can also refresh your connection and settings, or make an issue report.

An example of the Device Management window, as viewed within the Breakroom app.

Setting

Function

Audio input source

Allows you to select which microphone you want to use on Breakroom.

Audio output source

Allows you to select which speakers you want to use.

Video input source

Allows you to select which webcam you want to use.

Refresh

Refreshes your media connection and pushes any changes forward.

Report

Allows you to log a report indicating that you're having issues with media.