Where to find support

Contacting the Customer Success Team

If you need assistance with anything related to Breakroom, you can submit a ticket through the Support Tickets tab on Dashboard. Please note that while you can elect to mark your ticket as low, medium, or high priority, response times may vary based on your Support Plan. You can learn more by reviewing the Breakroom Terms of Service.

Bug reports and development requests

If you run into problems in-world, you can submit a bug report or product feedback by pressing the F5 key on your keyboard (or by clicking the FN button at the top of the screen and then pressing the F5 key, if you're logged in via World Stream).

In addition to space for a written report, the report window includes the following options:

• Include a log file: Checking this option will submit a log file of your recent activity to our development team along with your written report. Log files can assist our team in diagnosing and troubleshooting your problem.

• This is a bug report: Checking this option will flag your submission as a bug report. Unchecking this option will flag your submission as feedback or a development request.

• Include a screenshot: Checking this option will submit a screenshot of your current screen to our development team along with your written report.